Terms of service

Terms and Conditions (T&C)

1. Scope

These terms apply to all orders placed through our online shop. By placing an order, you agree to these terms.

2. Contract Partner

The sales contract is concluded with:

  • Company Name: TwelveStars

  • Address: Leystrasse 163

  • Email: twelvestarsofficial@outlook.com

3. Order Process and Conclusion of Contract

  • The display of products in our shop is not a legally binding offer, but an online catalog.

  • When you click the "Buy" or "Place Order" button, you make a binding offer to buy the goods in your cart.

  • We will send you an automatic email to confirm that we received your order. The contract is officially closed when we ship the goods or send a separate shipping confirmation.

4. Prices and Shipping Costs

  • All prices shown are final prices.

  •  Plus shipping costs as stated during the checkout process.

  • For international deliveries, additional taxes or customs duties may apply, which the customer must pay.

5. Payment Methods

We offer the following payment methods:

  • . Credit Card, PayPal, Klarna, etc.

  • Payment is due immediately after placing the order.

6. Delivery and Retention of Title

  • Delivery times are  10–12 business days unless stated otherwise on the product page.

  • The goods remain our property until full payment has been made.

7. Warranty and Complaints

  • If the goods are damaged or faulty, the legal warranty rights apply.

  • Please contact us @ twelvestarsofficial@outlook.com  if there is any problem with your order.

8. Liability

We are always liable for claims based on damages caused by us, our employees, or agents in cases of intent or gross negligence. For minor negligence, we are only liable if essential contractual duties are broken.

9. Final Provisions

The laws of Austria apply. If you are a consumer, this choice of law applies only as long as it does not take away the protection provided by the laws of the country where you live.