Refund policy

Cancellation Policy

Your Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you (or a third party named by you) received the goods.

How to Inform Us

To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement. You can do this via:

Email: TwelveStarsofficial@outlook.com

Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Refund: We will make the reimbursement without undue delay, and no later than 14 days after we receive your cancellation notice.
Payment Method: We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
Withholding: We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.

Returning the Goods

Deadline: You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us.
Cost: [Choose one: You will have to bear the direct cost of returning the goods. OR We will bear the cost of returning the goods.]
Condition: You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature and characteristics of the goods.