Fast Shipping. Local Quality. No Surprises.
At TwelveStars.eu, we want you to receive your statement pieces as quickly as possible. Because we produce everything within Europe, you benefit from short delivery routes and high quality standards.
1. Shipping Information
We ship across the European Union and beyond.
• Production Time: Since some of our items are made to order to ensure the highest quality, please allow 1-3 business days for processing.
• Delivery Times: * Germany & Austria: 2–4 business days.
• Rest of EU: 3–7 business days.
• International: 7–14 business days.
• Shipping Rates: Rates are calculated at checkout. Enjoy free shipping on all orders over €50!
Once your order is on its way, you will receive a tracking number via email so you can follow your 12 stars right to your doorstep.
2. Returns & Exchanges
Not the perfect fit? No problem! We want you to be 100% happy with your MEGA gear.
• 30-Day Return Window: You can return any item within 30 days of delivery.
• Condition: Items must be unworn, unwashed, and in their original packaging.
• How to Return: Simply contact our support team at [Your Contact Email], and we will provide you with the return instructions.
• Refunds: Once we receive and inspect your return, your refund will be processed back to your original payment method within a few days.
3. Sustainable Packaging
To stay true to our mission of a better future, we use eco-friendly packaging whenever possible. Less waste, more message.
Questions?
Our team is here for you. Just drop us a message via our Contact Page.